Question 1

What is Inz Group?

Accepted Answer

INZ GROUP PTY LTD is the Australian family-run company behind Zig Zag Motel,(https://www.inzgroup.com/contact-us-lithgow) Lithgow Heritage Inn,(https://www.inzgroup.com/contact-us-bathurst) Frankie's Restaurant,(https://www.inzgroup.com/contact-us-frankies) and Frankie's Catering.(https://www.inzgroup.com/frankies-catering) It began in 2001 with the acquisition of Zig Zag Motel in Lithgow, evolving into a hospitality portfolio dedicated to exceptional experiences.

Question 2

How can I get the best price?

Accepted Answer

Prices change, so give us a call at either Heritage Inn or Zig Zag Motel for the best deal. Book directly, and we'll match the prices you see on other Australian third-party websites.

Please note, that prices vary by room types and days, so please be prepared to provide a screenshot of the price you see online.

Question 3

What is your room cancellation policy?

Accepted Answer

When you book directly with Heritage Inn Bathurst or Zig Zag Motel, enjoy the flexibility of our 24-hour cancellation policy. Simply give us a call before 2 pm on the day of your scheduled arrival, and your booking comes with no cancellation charges.

Question 4

Can I request a quieter room?

Accepted Answer

Absolutely! For some peace, ask for a room at the back of either Heritage Inn or Zig Zag Motel.

Please note, this is based on availability, and not all room styles are located at the back of the motel.

Question 5

When are the motels open?

Accepted Answer

Both The Heritage Inn in Bathurst and the Zig Zag Motel in Lithgow, operated by Inz Group, is open from Monday to Saturday, starting at 7:00 am and closing at 9:00 pm.

On Sundays, our hotel operates from 8:00 am to 8:00 pm.

Please note that on public holidays our opening hours may vary, and we suggest you contact our customer service team for any updates on holiday schedules. Our hotel's accommodating hours allow our guests to have flexible check-in and check-out times, making it easy to schedule business meetings and attend conferences with convenience in mind.

Question 6

Is early check-in possible?

Accepted Answer

Yes! Early check-in at either Heritage Inn or Zig Zag Motel is a one time fee of just a $30 fee per room and is subject to availability.

Question 7

Is late check-out possible?

Accepted Answer

Yes! Late check out at either Heritage Inn or Zig Zag Motel is a one time fee of just a $30 fee per room and is subject to availability.

Question 8

How many parking spots are available?

Accepted Answer

Every guest has one parking spot per room at either Heritage Inn or Zig Zag Motel.

Question 9

What is Inz Group's Privacy Policy and Code of Conduct?

Accepted Answer

Please familiarise yourself with our Privacy Policy and Code of Conduct page.(https://www.inzgroup.com/privacy-policy-and-code-of-condut)

Question 10

Do you offer room upgrades?

Accepted Answer

Depending on availability, we might upgrade your room at either Heritage Inn Bathurst or Zig Zag Motel in Lithgow for a small fee. Just ask at reception when confirming your ETA.

Question 11

What if I have a late after-hours check-in?

Accepted Answer

Not to worry. Arrange a late after-hours check-in at either Heritage Inn Bathurst or Zig Zag Motel in Lithgow, and we'll guide you through it. Just send us pics of your license and credit card for confirmation.

Question 12

Are there bike rentals available?

Accepted Answer

At this time, the Zig Zag Motel and Heritage Inn aren't aware of bikes for hire in Lithgow or Bathurst. However, feel free to bring your own bike and join the fun with group rides organized by Renshaw's Pedal Project!

Question 13

Is gym access included with my stay at Zig Zag Motel or Heritage Inn?

Accepted Answer

Yes! As part of our commitment to enhancing your stay, we provide complimentary access to top-notch gyms for our guests. At Zig Zag Motel in Lithgow, you can access AnyTime Fitness near Woolies, and guests at Heritage Inn in Bathurst get free access to City Fit, conveniently located in the heart of the RSL.

Question 14

Do you have a pool?

Accepted Answer

Yes! Lithgow's Zig Zag Motel has a pool behind Frankie's Restaurant. The pool is heated by solar-powered panels and is open to all Zig Zag Motel & Apartment guests as long as the sun is up.

Unfortunately, Heritage Inn Bathurst doesn't have a pool. However, the Manning Aquatic Centre is just 1.1 km away from the motel at 9 Elizabeth St, Bathurst NSW 2795.

Question 15

Is breakfast included?

Accepted Answer

At Zig Zag Motel, Lithgow: Breakfast is not included, but you can order it the night before. The kitchen will bring you a breakfast tray with things like cereal, bread for toast, and and freshly made breakfast wraps along with a toaster or sandwich press for your use in the morning. It's only available from Tuesday to Sunday.

We also provide lunch pack option, the kitchen can pack it for you. You can take it with you or eat it in your room the next day. They have cold and microwave-friendly lunches with a drink and morning tea.

At Heritage Inn, Bathurst: Breakfast is extra, but we've got self-serve breakfast rooms. Book early, and you'll save!

Question 16

Can I get a rollaway/cot in my room?

Accepted Answer

We recommend booking the room type that suits your group size. Queen and King rooms accommodate one (1) to two (2) guests, Twin rooms accommodate two (2) to three (3) guests, and Family rooms accommodate three (3) to four (4) guests.

If your preferred room is unavailable or you need a cot for an infant, we can add one to your room for a nominal fee to cover set up/linens.

Question 17

Do you have pay TV/Foxtel?

Accepted Answer

No. All our rooms feature smart TVs, allowing you to log in to your favorite streaming services like Netflix, YouTube, Prime, and more. Please remember to sign out of all of your accounts before checking out of your room.

Question 18

What's the difference between a high and low table?

Accepted Answer

Our restaurant is set up into two sections. The back of the restaurant is designed for larger bookings, with LOW dining tables that can be put together to accommodate parties from two (2) to twenty or more (20+).

The front of the restaurant has a few small tables of two (2) or (4), but also a section of HIGH TABLES near the bar, fireplace (turned on seasonally), and TV. These can seat groups of one (1) to twelve (12) and are great for cocktails, grabbing a beer, or groups who are paying individually.

Question 19

Do you have electric vehicle (EV) charging options available at your properties?

Accepted Answer

Yes, we are pleased to offer electric vehicle charging stations at both Zig Zag Motel in Lithgow and Heritage Inn in Bathurst. Our charging stations are available exclusively for our guests*, allowing you to recharge your vehicle conveniently during your stay.

*EV chargers: Guests only, $20/$10, QR payment. View our T&Cs for more information.(https://www.inzgroup.com/privacy-policy-and-code-of-condut)